Supervisory and Management Workshops and Seminars

Our workshop curriculum for management and supervisory development, can be presented in individual units or as a series. These are customized presentations for your staff delivered within your facility.

Employee Issues - A broad overview of workplace issues facing managers and supervisors, including EEO Law, FMLA, Wrongful Discharge, Harassment Prevention and related compliance issues.
Contact Hours: 4

Management Responsibility - A discussion of the critical fiduciary responsibilities facing supervisors and managers in the workplace. Special emphasis is placed on the need for managers to understand how their actions, decisions and communication can create significant liability for their employer.
Contact Hours: 4

Cultural Sensitivity - A presentation on how rapidly changing demographics in the U.S. are impacting the healthcare workplace. This presentation will lead to a discussion on management styles, communication styles and customer service delivery in a multicultural environment.
Contact Hours: 2

Recruitment and Selection - A highly interactive workshop detailing a step-by-step “Best Practices” selection process.

Topics will include:

Job Analysis
Recruitment
Legal Aspects of Selection
Analyzing Applications and Resumes
Conducting an Evaluative Interview
Reference Checking
Making the offer
Initial Orientation

The workshop’s participants will be provided with a manual that will compliment the workshop presentation and will serve as an excellent future reference guide.
Contact Hours: 8

Performance Management - A presentation on coaching, counseling and developing performance improvement plans. The presentation will lead to a discussion on making discharge decisions that are legally defendable, including developing the appropriate paper trail if the discharge culminates in litigation or compliance agency review.
Contact Hours: 4

Retention Initiatives - A presentation designed to be a reality check for supervisors and managers on how their interactions and communication styles impact on employee satisfaction and retention. The presentation will also include ideas and techniques on improving satisfaction and the quality of the employees’ work life.
Contact Hours: 4

Preventing Sexual Harassment - A video base workshop that takes the participants through a series of workplace examples of quid pro quo and hostile environment harassment. The workshop utilizes a comprehensive workbook that can serve as a future reference guide for the participants.
Contact Hours: 4

Conduction Performance Appraisals - A presentation on the “nuts and bolts” of conducting employee appraisals, focusing on both the importance and process of performance review. Practicality, simplicity and honesty in conducting performance reviews, consistent with your organization’s policy and practice are stressed.
Contact Hours: 4